Refund policy

If you need to return item/s you MUST raise this with Goose Island first before sending your item back, you can contact us by telephone or e-mail (01792 712299 / sales@goose-island.co.uk). Furthermore, we will get back to you with our returns portal link.

You can return an item if it is faulty or not as ordered. Any damages, discrepancies and returns must be notified to us within 14 days of receiving goods; from here we will offer you the chance to receive either a replacement garment, or a credit note. When returning you must use our portal link and notify us first, you may then quote your name, business name/address, the product number/code, the quantity and highlighted reason for returning.

Returns will remain customer property until received back and signed for. Items must be returned with a returns note enclosed (detailed with the above). We are liable for the postage fee on the return of the goods, although we are not responsible for the goods until they are received at our warehouse and we will not be liable for any loss or damage incurred whilst the return is in transit.

Once received at the warehouse, either an agreed replacement item/s will be sent to you, or, a credit note will be issued accordingly.