Terms of service

Goose Island Ltd, a company registered in England and Wales under registration number 07937179. Our registered address is Unit 5/6 Tower Court, St David’s Road, Swansea, SA6 8RU, United Kingdom. Our VAT number is GB131644634.

In particular, we wish to draw your attention
to our policies relating to the terms of purchase and our Privacy Policy. We reserve the right to only accept order from those over 18.

We may modify our terms and conditions from time to time. Please keep up to date and check back every now and then. If you do not agree to any changes then you must make us aware.

 

REGISTRATION:

To become a customer you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address sales@goose-island.co.uk, subject ‘change of….’.

The account password you provide should be unique and kept secure, and you must inform Goose Island immediately of any breach of security or unauthorised use of your account.

Registration to the business will mean you are automatically opted into our e-mails keeping you up-to date with our latest news, products, and trade show events. You can unsubscribe from these at any time.

Please refer to our Privacy Policy for information about how we use your data.

 

ELIGIBILITY TO PURCHASE:

In order to make purchases whether it is with
our sales executive, over the phone via the warehouse or through our B2B platform, you will be required to provide your personal details to a member of our team. In particular, you must provide your real first name and surname, business address/s that are going to stock Goose Island, delivery and billing address (if not the same), e-mail address, mobile/phone number and other requested information as indicated.

Furthermore, you agree to supply your personal information that may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We require a minimum spend of £500 on your initial first order to open the trade account. Once this has been completed we then honour you exclusivity of up to/approximately 5 miles; although on occasion we will consider the distance if you are within a heavily populated area; each customer is dealt with on an individual basis. The 5-mile exclusivity, which we offer, is a guide we work toward.

Please refer to our Privacy Policy for further information about how we use your data.

 

ORDERS:

All orders are subject to acceptance and availability to offer an account within your location.

Goose Island offers products for sale that are in stock and available for dispatch from our wholesale head quarters. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making a pre-order in which case you are able to make an advance order. This will ensure that you receive these items in priority once stock has been delivered to Goose Island within 28 days. Goose Island will only take pre-orders for stock that has been scheduled for shipping.

A requirement of two orders per annum/ one
order per season in order to keep your exclusivity of up-to and approximately 5 miles. Furthermore, if this is not the case, we have the right to revoke your exclusivity and provide your location to another customer.

 

ACCEPTANCE OF YOUR ORDER:

Once you have made your choice and your order has been placed either with our Sales Executive or via our B2B website, you will receive an e-mail acknowledging the details of your order. This e-mail IS an acceptance of your order, and confirmation that we have received it.

Unless you cancel your order via e-mail/telephone, which would need to be supplied with reasoning and with a member of the team, acceptance of your order and completion of the contract between you and Goose Island will be completed when we e-mail you to confirm the goods have been dispatched. The sale contract is therefore concluded in Swansea, South Wales and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Goose Island.

We reserve the right not to accept you as an account holder or your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out.

Not all products at Goose Island can be purchased individually; for example, Plain Trousers 1645 are sold in packs of 7 - X1 Small (UK 8-10), X2 Medium (UK 12-14), X2 Large (UK 14-16), X2 Extra-Large (UK 16-18) thus; an individual price and seven in quantity would be added to your order.

We may also refuse to process and therefore
accept a transaction for any reason or refuse service to anyone at any time at
our sole discretion.

 

PRICING POLICY:

Prices shown on our B2B website and with our Sales Executive are in GBP.

Customers purchasing from a country served as DDP (Delivered Duty Paid) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU (Delivered Duty Unpaid), will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly via our chosen courier or an import broker appointed by you. We recommend you contact your local custom authority to determine a landed cost price prior to purchase completion. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

PAYMENT:

We accept Visa, MasterCard, Maestro, and any other methods. You can also choose to pay via our BACS payment system or through bank transfer. For pro-forma customers, you would be expected to make payment prior to the dispatching of your goods; thus contact would be made. Furthermore, payment will be debited and cleared from your account upon dispatch of your order by Goose Island.

Contact from the accounts team will be made to notify you when you have become a 30-day-terms account holder. In which you may then have up to 30 days to pay your outstanding invoice from date of e-mail confirmation.

If orders are infrequent i.e. once a year, there is a likely chance the account will be kept on pro-forma for the foreseeable as infrequent payments hinder account stability.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Goose Island, we will not be liable for any delay or non-delivery.

We take reasonable care to make our payments secure; No card details are held on site and are disposed of in a confidential manner.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide.

Goods will remain the property of Goose Island until fully paid for. We also retain the right to recover the goods if monies remain outstanding past the agreed terms of payment.

 

 INSURANCE AND DELIVERY:

Goose Island insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

We use a national chosen courier service. They carry out all local and national deliveries that we send out. Please note that when orders are added to their tracking system, a contact telephone number supplied from you to us will be added and then you will be notified on a delivery slot time from them directly. 

For international deliveries, we use a mailing system, which provides us with the best global distributor in which we select from the available list. Delivery charges will apply and delivery timescales may increase due to location.

Please note that we aim to dispatch all in-stock orders within 3-5 working days, or 7-10 working day during busy periods. Orders that are placed either with our Sales Executive or at a Trade Show will more than likely be on pre-order in which case, you will be notified at point of sale for when you can expect the stock to be at the warehouse and then a time scale as to when you would be receiving your order.

Confirmation e-mail will be sent on the day of order dispatch, in which from here goods should then be received within 2-3 working days.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Delivery timescales shown are from the point of dispatch and not the point of ordering. Goose Island is not responsible for any delays caused by circumstances outside of our control such as customs clearance processes.

Delivery charges can apply when an order is placed under the free delivery rate; a required expenditure of £350 Net is needed to initiate free delivery, otherwise below that; an additional charge of £10 is added as carriage.

We will take all reasonable care to ship to your address, however we might not be responsible for non-delivery or miss-delivery as a result of incorrect data entry or courier failures.

 

PACKAGING:

All items will be sent in suitable packaging/boxing of up-to 30kg, depending on the quantity and weight of the order. All garments are sent out on/with plastic hangers and are not removed unless noted otherwise.

 

INTELLECTUAL PROPERTY RIGHTS:

Your use of the B2B website and Instagram page and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below).

All such content including third party trademarks, national intellectual property, and other laws and international treaty provisions protect designs, and related intellectual property rights mentioned or displayed.

You are permitted to use the content only as expressly authorised by Goose Island and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.

 

YOUR RIGHTS:

You have certain rights under the law. In England and Wales these include:

That any products you order through the B2B
website or our Sales Executive will be of satisfactory quality, fit for their intended purpose, and will conform to any description given.

Certain remedies if a product is defective and a right to cancel faulty items.

You have the right to access, correct and delete personal data relating to you, and to object to the processing of such data, by addressing a written request, at any time. Goose Island makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupter, destroyed or accessed by unauthorised third parties. However, Goose Island does not control each and every risk related to the use of the Internet, and therefore warns the site users of the potential rusks involved in the functioning and the use of the Internet.

For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

 

MANAGEMENT OF PERSONAL DATA:

You can edit your personal data by directly
contacting our head quarters via telephone or email (01792 712299 / sales@goose-island.co.uk). You can choose whether you wish to receive promotional communications from our e-mails, Instagram and telephone. If you receive promotional e-mails from us and would like to opt out, you can do so by following the directions in that message whereby you can unsubscribe.

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorised. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. In such cases, these third parties must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a
corporate transaction such as a merger or sale of assets.

 

INFORMATION WE COLLECT:

Goose Island collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account.

 

HOW WE USE YOUR INFORMATION:

Goose Island uses the data we collect for two basic purposes: to operate our business and provide (including improving and personalising) the services we offer, and to
send communications, including promotional communications. By carrying out these purposes, we combine data you use to give you a more seamless, consistent and personalised experience. However, to enhance privacy, we have a built in technology designed to prevent certain data combinations; For example, we store data we
collect from you when you are unauthenticated (not signed in to the B2B website) separately from any account information that directly identifies you, such as your name, email address or phone number.

 

RETURN & REFUND POLICY:

If you need to return item/s you MUST raise this with Goose Island first before sending your item back, you can contact us by telephone or e-mail (01792 712299 / sales@goose-island.co.uk). Furthermore, we will get back to you with our returns portal link.

You can return an item if it is faulty or not as ordered. Any damages, discrepancies and returns must be notified to us within 14 days of receiving goods; from here we will offer you the chance to receive either a replacement garment, or a credit note. When returning you must use our portal link and notify us first, you may then quote your name, business name/address, the product number/code, the quantity and highlighted reason for returning.

Returns will remain customer property until
received back and signed for. Items must be returned with a returns note enclosed (detailed with the above). We are liable for the postage fee on the return of the goods, although we are not responsible for the goods until they are received at our warehouse and we will not be liable for any loss or damage incurred whilst the return is in transit.

Once received at the warehouse, either an
agreed replacement item/s will be sent to you, or, a credit note will be issued accordingly.

 

CONTENT:

In addition to the intellectual property right mentioned above, ‘content’ is defined as any graphics, photographs including all image rights, sounds, music, video, audio or text. Goose Island tries to ensure that the information on this site is accurate and complete.

You also grant to Goose Island a right to use
any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but Goose Island does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please e-mail sales@goose-island.co.uk. Goose Island reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minor, is detrimental to the trade marks, patents and copyrighted content, contains person data improperly uses the medium for promoting and advertising businesses.

Goose Island offers its photographed modelled images to you as a gesture of good will. They are offered through a We Transfer
file and are available upon request from you. Please contact megan@goose-island.co.uk for this to be processed.

 

COLOURS:

We have made every effort to display as accurately as possible the colours of our products that appear on our Goose Island sample kit and online via our B2B website. However, as devices vary, we cannot guarantee that your device display of any colour will be completely accurate.

 

OUR RELATIONSHIP:

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Goose Island. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Goose Island, and we shall not be liable for any representation, act or omission on your part. 

 

COMPLAINTS AND GOVERNING LAW:

If you have a complaint about us e-mail sales@goose-island.co.uk giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. Together with all our policies and procedures
will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.